We value customer satisfaction and aim to provide a fair and transparent refund process. If your plans change or you are not fully satisfied with your order, we are here to help.

Order Cancellation

Orders may be cancelled at any time before shipment.

If your order has not yet been dispatched, we will cancel it and issue a refund after confirmation. Please contact us as soon as possible with your Order ID or Invoice Number so we can process your request promptly.

Change of Mind / No Longer Needed

We understand that circumstances can change. If you no longer wish to proceed with your order, you may request a refund subject to the following:
✔ Before shipment — Full refund (excluding any bank or transfer fees, if applicable)
✔ After shipment but before delivery — Refund may be issued once goods are returned or shipment is successfully stopped (any return or logistics costs may apply)
✔ After delivery — Returns may be accepted if the products are unused, unopened, and in original condition and packaging

Return requests should be made within 7 days of delivery unless otherwise agreed.

Damaged, Incorrect, or Defective Products

If your order arrives:
• Damaged
• Incorrect
• Defective

Please notify us within 48 hours of delivery and provide clear supporting evidence (photos or videos). We will offer one of the following:
✔ Replacement
✔ Partial refund
✔ Full refund
✔ Return and exchange

The appropriate solution will be agreed upon after review.

Return Conditions (If Applicable)

To be eligible for return:
• Products must be unused and in resalable condition
• Original packaging must be intact
• All accessories and documentation must be included

Return shipping arrangements and costs will be discussed and agreed upon depending on the reason for the return.

Refund Processing

Once a refund is approved:

• Refunds will be processed via the original payment method where possible
• Processing time is typically 5–15 business days, depending on banking procedures
• Applicable transfer or banking fees may be deducted where relevant

Our Commitment

We aim to be fair, reasonable, and flexible in handling refund and cancellation requests. Each case is reviewed individually, and we will always work with our customers to find a suitable solution.

Contact Us

For cancellations, returns, or refund requests, please contact our team with:

• Order ID / Invoice Number
• Reason for request
• Supporting documentation (if applicable)

Our team will respond as quickly as possible to assist you.

Agreement